pd999 Terms and Conditions
Please read these terms carefully before using our platform. By registering, you are considered to have accepted all these terms.
General Terms
pd999 ("we", "our", "platform") operates an online casino and sports betting service for users in Bangladesh. These terms and conditions ("Terms") apply to the use of the pd999 website, application and related services.
By accessing this platform you acknowledge that you have read, understood and are bound by these terms. If you disagree with any part of these terms, please refrain from using this platform.
1.1 Applicability
These terms apply to all services of pd999, including slot games, live casino, sports betting, cricket betting and all other gaming activities.
1.2 Language
These terms have been prepared in Bengali and the Bengali version shall be considered final and binding. If a translation exists, the Bengali version shall take precedence.
Eligibility and Registration
To register on the pd999 platform and use its services, you must meet the following requirements:
2.1 Age Requirement
You must be at least 21 years of age or older. Minors are strictly prohibited from opening an account or using the platform. We may request identity verification at any time to confirm your age.
2.2 Single Account
Each person may open only one account. If the same person operates multiple accounts, both accounts will be cancelled and all bonuses and winnings may be forfeited.
2.3 Accurate Information
You must provide accurate and complete information at the time of registration, including:
- Full name (as per national identity card)
- Date of birth
- Active mobile number
- Email address (if applicable)
- Valid payment method details
Providing false information will result in immediate suspension or cancellation of your account.
2.4 Identity Verification (KYC)
To ensure secure payment processing, pd999 reserves the right to verify your identity at any time. You may be asked to submit your national identity card, passport or other documents. Withdrawal processing may be delayed if verification is not completed.
Account Management
3.1 Password Security
Keeping your account password confidential is entirely your responsibility. Sharing your login details with anyone else is prohibited. pd999 will not bear any responsibility for unauthorised access.
3.2 Account Suspension or Cancellation
pd999 may suspend or cancel your account in the following circumstances:
- Violation of terms and conditions
- Suspected fraudulent activity
- Suspected money laundering or illegal activity
- Operating multiple accounts
- Extended period of inactivity
- At your own request
3.3 Self-Exclusion
If you wish to take a break from gaming, you can contact our support team to temporarily or permanently deactivate your account. To learn more about responsible gaming, visit our Responsible Gaming page.
Financial Transactions
4.1 Deposit
The following payment methods can be used to deposit funds into pd999:
- bKash
- Nagad
- Rocket
- Upay
- Bank Transfer
Minimum deposit amount: ৳200 (for each method).
4.2 Withdrawal
Minimum withdrawal amount: ৳500. Withdrawal requests are generally processed within 1 hour. However, delays may occur if identity verification has not been completed.
Withdrawals must be made via the same method used for the deposit. For exceptions, please contact the support team.
4.3 Currency
All transactions are conducted in Bangladeshi Taka (BDT / ৳). pd999 does not support currency conversion or transactions in foreign currencies.
4.4 Transaction Errors
If a technical error occurs in any transaction or an incorrect amount is deposited, pd999 reserves the right to correct it. Any amount credited in error will be considered invalid and will be reclaimed.
Bonuses and Promotions
5.1 Welcome Bonus
New members will receive a 100% bonus on their first deposit, up to ৳10,000. A minimum deposit of ৳200 is required to receive this bonus.
5.2 Wagering Requirement
A 25x wagering requirement applies to the welcome bonus. This means to withdraw the bonus funds you must place bets totalling (bonus amount × 25). Example: for a ৳1,000 bonus, a total of ৳25,000 in bets is required.
5.3 Bonus Terms of Use
- The bonus can be received once only; one bonus applies per account.
- The bonus balance cannot be withdrawn directly.
- Withdrawing before the wagering requirement is met will result in cancellation of the bonus.
- Certain games may not contribute to bonus wagering — please ask the support team for details.
- pd999 reserves the right to modify, suspend or cancel bonus offers at any time.
5.4 VIP Program
The pd999 VIP program has four tiers: Bronze, Silver, Gold and Platinum. Weekly cashback offers are available at each tier. You can advance to a higher tier based on regular activity and gameplay. Contact our support team for full details of VIP benefits.
Fair Play Policy
6.1 Random Number Generator (RNG)
All games on pd999 are operated using certified random number generator technology, which ensures that every outcome is completely fair and impartial.
6.2 Game Providers
Our platform features games from world-class game providers, including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming and Ezugi.
6.3 Betting Limits
Specific minimum and maximum betting limits apply to each game. These limits are clearly displayed in the game interface. pd999 reserves the right to change these limits at any time.
6.4 Technical Issues
If a game is interrupted mid-way due to a server or connection issue, the outcome will be determined by reviewing the game history. If the outcome cannot be determined, the stake will be refunded.
Prohibited Activities
Any of the following activities are strictly prohibited and may result in account cancellation and forfeiture of all funds:
- Opening or operating multiple accounts
- Registering using another person's identity
- Bonus abuse or bonus hunting
- Attempting to influence game outcomes using software or bots
- Collusion or group fraud
- Using the platform for money laundering or illegal purposes
- Intentionally exploiting system vulnerabilities or bugs
- Harassing or showing disrespectful behaviour towards other users
- Attempting to gain unauthorised access to the platform through technical means
pd999 reserves the right to investigate any suspicious activity and to cooperate with law enforcement authorities if necessary.
Data Privacy
pd999 places the highest importance on protecting your personal information. We keep all data secure using SSL encryption.
8.1 Data Collection
We collect only the information necessary to provide our services. This includes registration details, transaction history and usage-related data.
8.2 Sharing with Third Parties
Your personal information is not shared with third parties, except where required by legal obligation. For more details, please read our Privacy Policy.
8.3 Cookies
Our website uses cookies to improve the user experience. By continuing to use the website, you are considered to have consented to the use of cookies.
Limitation of Liability
Within the limits of the law, pd999 is not liable for the following:
- Losses caused by internet connection interruptions
- Errors or delays by third-party payment providers
- Losses resulting from unauthorised account access where the user has been negligent in protecting their password
- Interruption to games or services due to external technical issues
- Natural disasters or uncontrollable circumstances (Force Majeure)
pd999 is committed to ensuring a safe and reliable service at all times and to resolving any issues promptly.
Changes to Terms
pd999 reserves the right to change, amend, or update these terms and conditions at any time. Continuing to use the platform after any changes means you have automatically accepted the new terms and conditions.
For significant changes, we will try to notify users through their accounts or by displaying a notice on the website. However, it is the user's own responsibility to review the latest terms and conditions regularly.
Dispute Resolution
11.1 Complaints Process
For any complaint or dispute, please contact us first through our 24/7 live chat support or by email. We will try to resolve all complaints as quickly as possible.
11.2 Final Decision
In any dispute, the decision of the pd999 management team will be considered final, however the user retains the right to seek remedy through legal channels.
11.3 Applicable Law
The applicable law and jurisdiction for these terms and conditions and any related disputes will be determined by pd999 and will remain consistent with the rights of the user.
Contact
If you have any questions or need clarification about these terms and conditions, please contact our support team:
- Live Chat: 24/7 direct support in Bengali
- Email: [email protected]
Our support team is available in Bengali 24 hours a day, 7 days a week at your service.
For more information see: Privacy Policy · Responsible Gaming · FAQ · About Us
21+ Play Responsibly
pd999 is for those aged 21 and above only. Gambling can be addictive. Play within your budget and keep yourself in control. To learn more about responsible gaming, visit our Responsible Gaming page.